Customer Feedback Form Name of Customer: Mobile Number: Address: Please tick mark the appropriate statement: 1. Quality of Test Results: A. High level of quality in Testing B. Normal C. Below Average 2. Delivery of Reports: A. On time delivery B. Occasional delays C. Frequent delays, accompanied either customer remainders. 3. Communications: A. Very prompt in communication, advice and guidance in technical matters. B. Reasonably good communication with average level of clarity. C. Not very quick in communication and needs greater clarity. 4. Overall Rating: A. Good B. Satisfactory C. Average 5. Comments if any (for improvement) Date